Service Queries and Requests
For over 40 years REA has been committed to providing top-of-the-line customer service to our customers and partners worldwide. Our team’s extensive technical knowledge and industry experience allows for successful implementation across various applications.
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Training
The more optimally and efficiently your coding and marking system is operated within your production environment, the higher productivity and quality of your prints will be. The industrial printing machine is an important part of your production infrastructure. Operating errors which lead to a system breakdown can become very costly.
Our training portfolio covers the entire REA product range. The aim of each training is a maximal safe handling, a strong technical know-how, highest performance and the prevention of breakdowns. Trainings follow either a standardized concept or are individually adapted to our customers’ needs and training demands.
The training of your operating personal is always a good investment. Sound practices in using the system, maintenance and service during operation as well as knowing what needs to be done in case of a breakdown will guarantee you a maximum of availability of the coding and marking system.
Trainings take place in our new training facilities according to individual appointments. To secure best results the training will be held upon request by using the same type of equipment which is installed at the customer site.
Length of time needed for training session depends on complexity and number of participants.
REA Technical Tutorials
Operation, functions and processes – visualized step by step
In our REA tutorials, our marking and coding specialists explain in easy-to-follow steps how to make installation settings on the REA TITAN Controller, for example, or answer practical questions from our customers.
Technical tutorials
From marking to code verification
We have worked intensively on your questions, derived topics from them and produced video tutorials for you. We guide you step by step to success, provide real relief in stressful situations and are available to all your colleagues at any time.